Terms and Conditions

These Terms and Conditions apply to each and all of our services provided to you (“Services”).

 

These Terms and Conditions may be amended by us from time to time, which will take effect from the date the amendments are posted on our homepage, https://wangjun.uk (our “Website”). It is your responsibility to be aware of such changes.

 

All references to “we”, “us”, “our” and “our company” are to Jun Wang UK Limited trading as The British English Academy.

 

All references to “client” are to the person who agrees to the Terms and Conditions and all references to “student” and/or “user” are to the person whom the client designates to use the Services (including but not limited to the child of the client). All references to “you” and “your” are to the client, student and user.

 

Description of website and services

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The Services we provide allow users to practice and learn English language. Classes are held online, with the online classes being held in a virtual classroom.

 

 

Your Representations and Warranties

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1. You, the client, represent and warrant to our company that you, and any and all students and/or users designated by you to use the Services, will comply with these Terms and Conditions.

2. You further represent and warrant that you are of legal age to form a binding contract (or, if you are a minor, that you have your parent’s or legal guardian’s permission to use the services and your parent or legal guardian has read and agreed to the Terms and Conditions on your behalf).

3. You further represent and warrant that your access and use of the Services will be in accordance with these Terms and Conditions and with all applicable laws, rules and regulations, including those regarding online conduct and acceptable content, and those regarding the transmission of data or information.

4. You further represent and warrant that you own or have the necessary rights to any material you submit via the Services (including without limitation to course contributor materials and activity materials) and that you grant us a license to use that material as set forth below.

5. You further represent and warrant that you will carefully safeguard your password, username, and account information, will not share your password or username with any third party, and will not allow any third party to access your users account for any purpose. If you believe that your password or account information has been compromised, you agree that you will immediately change your password.

 

Product Description and Pricing

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1. We do not warrant that the descriptions and pricing of our Services published in our pricing and fee schedules are accurate, complete, current, or error-free. The descriptions, pricing and availability of Services may be subject to change, withdrawal, or discontinuance at our absolute discretion and without the need to assign a reason thereof. We reserve the right to reject or refund any purchases resulting from such inaccuracy, errors, or discrepancies, without any liability whatsoever. If a Service is not as described, your sole remedy is to discontinue using it and rely on the refund policy.

2. Offer Eligibility and Validity. From time to time, we may make promotional offers each of which may have specific eligibility requirements, validity periods and other terms which will be set out in the specific promotional offer. Our company reserves the right to change, withdraw and/or discontinue any such promotional offers at its absolute discretion.

3. Lesson Expiry.From April 1, 2022, all new lessons purchased by you or provided to you by the company will have an expiration date of 5 years for non-trial classes and 1 year for trial classes from the date of purchase/provision. Lessons that have been purchased by you or provided to you by the Company prior to this date will not expire.

 

Paying for your Services Pricing

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1. The payment summary page or requested invoice will reflect the prices and charges based on our applicable price and fee schedule. Pricing is subject to change at our discretion and will be effective as of the next payment date that is no less than thirty (30) days after the date of notice of the pricing change.

2. Disputing Charges. If you wish to dispute any charges, you must do so in writing to your course consultant or learning advisor. Your course consultant is the individual who assisted you with the initial opening of your account and onboarding. Your learning advisor is the individual assigned to you for ongoing customer service after you have successfully onboarded with us. Such dispute must be received by us no later than three (3) months after the date of such disputed payment.

3. Payment Required. Your use of the Services is contingent on us receiving payment and we may suspend or terminate your access to the Services if we do not receive such payment.

4. Receipt. Upon payment, our learning advisor will provide you a copy of receipt.

 

Termination

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In the event we determine in our discretion that you are in breach of these Terms and Conditions, we reserve all rights to terminate your access and use of the Services immediately at any time, for any reason, and at such time you will have no further right to use the Services. Your account may also be terminated or suspended for failing to go through our email verification process. The provisions of these Terms and Conditions relating to the protection and enforcement of our company’s proprietary rights, your representations and warranties, disclaimer of representations and warranties, release and indemnities, limitations of liability and types of damages, ownership of data and information, governing law and venue, and miscellaneous provisions shall survive any such termination.

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Payment & refund policy

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1. To use our services, you may opt to purchase either a class package containing a set number of class credits or a class subscription, which provides a fixed number of classes for each billing cycle. For purchasers of class packages, the applicable payment terms and refund policies are set out in the payment agreement corresponding to your class package, as set out in the next paragraph. 

2. By purchasing a class package with us, you agree to the payment agreement below.

3.  Users opting for the subscription model will be charged each billing cycle based on the payment method provided to us. The length of your billing cycle will depend on your choice of subscription plans. Your use of the Services is contingent on a successful payment each billing cycle and we may suspend your access to the services in case of payment failure. We reserve the right to change our subscription plans or adjust our pricing at any time or in any manner as we may determine in our absolute discretion; provided, however, that such changes will not take effect until you have received notice of the changes. To cancel a subscription, please contact your course consultant or learning advisor. Cancellations will take effect before the next billing cycle as long as we have received your cancellation request at least 24 hours before the start of that billing cycle. Otherwise, the cancellation will take effect at the end of the next billing cycle.

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Privacy

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Use of the Services is governed by our Privacy Policy, as may be updated by us at any time in our discretion. By using the Services, you agree that you have read and consent to the terms of the Privacy Policy. You understand that our Privacy Policy may change and you are responsible for checking for such updates.

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General

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1. At British English Academy (“BEA” or “we”), we take you and your child’s privacy seriously, so we have prepared this privacy policy (our “Privacy Policy”) to explain how we collect, use, share, and protect your Personal Information through the use of the Services.

2. “Personal Information” refers to any information that can reasonably be used alone or in combination with other reasonably available information, to identify or contact a specific individual. This may include your or your child’s name, phone number, email address, password, assessment data or usage information. Any information combined with Personal Information will also be treated as Personal Information.

3. By using or accessing the Services, you agree to the data practices described in, and the terms of, this Privacy Policy.

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Personal Information we collect

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1. This section provides further detail on the types of Personal Information that we may collect about you or your child. When you or your child use our Services you acknowledge that we may collect and use two types of Personal Information: (i) information you submit via the Services; and (ii) information regarding your use of the Services collected by us as you or your child interact with the Services. Information collected from you by others, such as third party services which you access through links on the Service or features of the Service that you use to provide that information to third party services, are governed by those entities’ privacy policies. 

2. Device Data – When you use the Website, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet). When you or your child use our mobile App, we collect your device type, your device ID, and your IP address. In addition, we store certain information from your browser using “cookies.”

3. Registration Data – Through the registration process you may provide us with your name, phone number and email address, and other information that may be requested during the registration process. You may also provide us with your child’s name, age and gender.

4. Activity Data – When you use the Services, you may submit information and content to your profile, generate data through engaging in educational activities through the Services (the “Activity Data”), and send messages or otherwise transmit information to other users. We store this information so that we can provide you the Services and offer personalized features. 

5. Recording Data – When you use our Services, you may provide us access to your or your child’s device’s webcam and microphone. We will use them to record you and/or your child during the entire lesson. We store this recording to provide out students with a chance to review and playback their lesson, as well as for our own quality assurance purposes. 

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How we use your Personal Information

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1. To operate the Services – We may use your Personal Information to provide and operate the Services, including to create and maintain your user profile, provide you with access to the Services and provide you with support and maintenance. We may also use your Personal Information to send you service-related announcements from time to time through the general operations of the Services.

2. For research and development – We may analyze the use of the Services to improve them and to develop new products and services, including by analyzing user demographics and use of the Services.

3. To send you marketing and promotional communications – We may use your Personal Information to send you (but not your child) notifications regarding new Services offered by our company that we think you may find valuable. You may opt out of such emails at any time by following the instructions in the relevant email.

4. To comply with law – We may use your Personal Information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal processes.

5. For compliance, fraud prevention, and safety – We may use your Personal Information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (i) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (ii) enforce the Terms and Conditions; and (iii) protect against, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity.

6. To create anonymous or aggregate data – We may use or share aggregate or anonymous data collected through the Services, including Activity Data, for purposes such as understanding or improving the Services. We make Personal Information into anonymous or aggregate data by removing information that makes the data personally identifiable to you.

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Sharing your Personal Information with third parties

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1. We will not sell, or, subject to the following paragraphs, disclose, your Personal Information to any third parties.

2. Service providers – We may share your Personal Information with third parties who provide services to us or you in connection with the Services, but subject to confidentiality obligations, which limit their use and disclosure of such information. For example, we may provide your Personal Information to companies that provide services to help us with our business activities, sending our emails, processing payments, or offering customer service.

3. For compliance, fraud prevention and safety – We may reasonably determine that we are required to disclose Personal Information in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we may share account or other Personal Information when we believe it is necessary or appropriate to comply with applicable laws, to enforce our Terms & Conditions, to protect our interests or property, or to prevent fraud or other harmful, unethical, or illegal activity perpetrated through the Services. This may include sharing Personal Information with other companies, lawyers, agents or government agencies.

4. Affiliates – We may share Personal Information with our affiliates, parent, subsidiaries, and investors.

5. Business transferees – If the ownership of all or substantially all of our company’s business, or individual business units or assets owned by our company that are related to the Services, were to change, or a bankruptcy or other change were to occur, your Personal Information may be transferred to the new owner or may be shared during such transaction (such as during due diligence) even if such transaction is not completed. In any such transfer of information, your Personal Information would remain subject to this Privacy Policy unless and until changed according to the terms herein.

6. Professional advisors – We may disclose your Personal Information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

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Your choices

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1. In this Section, we describe the rights and choices available to all users. Access or update your Personal Information – If you have registered for an account with us, you may review and update certain Personal Information in your account profile by logging into the account.

2. Opt out of marketing communications – You may opt out of marketing communications by following the opt-out or unsubscribe instructions at the bottom of the email.

3. Privacy settings – We may make available certain privacy settings on the Services such as options to control certain information that is displayed publicly or to other users.

4. Deletion – You may request the removal of your Personal Information collected by us through your use of our Services. We will use commercially reasonable efforts to accommodate your request, although we cannot guarantee that the information can be successfully removed in all cases. We may retain aggregate and/or anonymous data collected through the Services, including Activity Data, which may be used by our company for training, improvement, promotion, research and other lawful purposes.

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Links

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The Services may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to read the privacy statements of other websites that collect personal information. This Privacy Policy applies only to information collected via the Services.

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Information security

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1. Our company has implemented administrative and technical safeguards designed to protect the confidentiality, integrity and availability of your Personal Information. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security.

2. In the event that we become aware of a data breach impacting your Personal Information, we will provide notification in compliance with all applicable laws. For example, we may post a notice on our Website or elsewhere on the Services and may email you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

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Updates to the Privacy Policy

 

Our company reserves the right to amend and vary the terms of this Privacy Policy at any time. We will provide the updated Privacy Policy (if any) on our Website and such change will become effective immediately. By using our Services beyond the effective date, you are agreeing to the revised Privacy Policy. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email (if you have an account where we have your contact information). 

 

 

Children’s Privacy

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Children should not use our Services except with the prior consent of a parent or guardian. We define “children” as: (i) anyone under the age of 13 outside of Europe; or (ii) anyone under the age of 16 in Europe. We do not knowingly collect any Personal Information from children without parental consent. If we learn that Personal Information of a child has been collected on our Services without prior parental consent, then we will take appropriate steps to delete this information as we discover it and will not use it or share it with third parties. If you are a parent or guardian and discover that your child has a registered account with our Services without your consent, please contact us to request that we delete that child’s Personal Information from our systems. ​